Delivery Policy

 1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

We accept orders from international customers who are shipping to addresses in the available & system-selected shipping countries only. Any shipment not in the shipping countries are not available at this time.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances,we make every effort to fulfill your order within 7 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturday and Sunday.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

5. Shipping Costs

Shipping costs are included in every item on the website.

Import Custom duty and VAT/Sales tax is charged according to the province or territory to which the item is shipped. We will indicate clearly on each item that is included or NOT included Import related charge.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at sales@qstarz.com.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at sales@qstarz.com.